Term & Conditions

1. RESERVATIONS AND DEPOSITS

All reservations must be made by electronic mail to Alikai Charters at: info@alikaicharters.com and states the cruise reference and / or date to which the reservation refers, the number and type of cabins required, all passenger names and any special requirements. A booking is confirmed when both parties, the agent and Alikai Charters, have written it and the deposit is received by Alikai Charters. 

1.1.FOR INDIVIDUALS

1.2.FOR GROUPS

2. PAYMENT OF THE BALANCE

Payment of the balance for individual booking or boat charters/groups must be received by

Alikai Charters at the dates indicated in Clause 1.1 and 1.2.

If Alikai Charters does not receive the payment of the balance in time, then Alikai Charters can cancel the booking and enforce cancellation policy as set out in Clause 3.

2.1.SHORT NOTICE BOOKINGS

Full payment must be made to Alikai Charters at the time of booking if the reservation is made less than 90 days prior to departure.

3. PAYMENT INSTRUCTIONS

3.1.BANK TRANSFERS

Payment can be made by wire transfer to the bank account specified in the corresponding invoice. The transfers should mention the cruise reference and passenger(s) full name(s). All transfers fees have to be paid by the customer. Payments should be made in USD except if agreed with Alikai Charters. In case a different currency is used, the rate is fixed at the moment of the invoice emission.

3.2.ONBOARD PAYMENT

On board payments (Drinks, Dive Equipment rental, Park entry fees, etc…) have to be done in cash.
Currencies accepted are Euros, US Dollars and Indonesian Rupiah

4. CHANGES OF RESERVATIONS – CANCELLATIONS FEES

4.1.GENERAL

If an agent wishes to cancel or change a reservation in any way, it must be done by electronic mail to Alikai Charters at the following address: info@alikaicharters.com

The date that Alikai Charters receives the alterations to your booking by electronic mail will be the date used to determine whether a fee will be charged. 

4.2.AMENDMENT FEES

An administrative charge of USD 30 will be charged if any changes are made to your booking 120 days or less prior to your departure date. The date that Alikai Charters receives the alterations to your booking by electronic mail will be the date used to determine whether a fee will be charged. 

4.3.CANCELLATION FEES

The date that Alikai Charters receives the alterations to the reservation by electronic mail will be the date used to determine whether a fee will be charged. 

4.3.1.CANCELLATION FEE POLICY FOR INDIVIDUAL BOOKINGS

The following cancellation fees are charged for booking cancellations

4.3.2.CANCELLATION FEE POLICY FOR BOAT CHARTERS / GROUPS

The following cancellation fees are charged for booking cancellations

4.3.3.REDUCTION OF NUMBER OF PASSENGERS FOR BOAT CHARTERS

Full charter cannot be rebooked as individual cabins

4.4.CHANGE OF DATES

The date that Alikai Charters receives the alterations to the reservation by electronic mail will be the date used to determine whether a fee will be charged. 

One time complimentary reschedule available within one year from the original departure date. 

4.4.1.CHANGE OF DATES FOR INDIVIDUAL BOOKINGS

4.4.2.CHANGE OF DATES FOR GROUP / CHARTERS BOOKING

4.5.TRAVEL CANCELLATION INSURANCE

It is highly recommended that all customers purchase a travel cancellation insurance

4.6.SUBSTITUE PASSENGERS

If for any reason a passenger cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new passenger will be subject to the contract conditions of ALIKAI CHARTERS. Passenger substitution will be allowed up to 3 days, or less (depending on the cruise), prior to the day of departure.

4.7.CANCELLATION DUE TO LATE ARRIVAL OR NO SHOW OF THE PASSENGERS / DEPARTURE DELAY FOR THE LATE ARRIVAL

4.7.1.INDIVIDUAL BOOKING, GROUPS AND HALF CHARTER

If a passenger doesn’t show up at the meeting point (airport, harbor, boat, etc…), Alikai charters staff will wait for the passenger as long as possible without disturbing the trip (according to the departure time foreseen and the other passengers expectations). However, if the  passenger cannot arrive on board before the scheduled boat departure (indicated in the cruise description), Alikai Charters has no obligation to wait for the passenger and the  passenger’s trip will be de facto cancelled, cancellation fees applying as per clause 3.3. Alikai Charters takes no responsibility for changes to any flight schedule (delay or cancellation) made directly by the passenger or his agent or made by Alikai Charters on behalf of the passenger or his agent.

4.7.2.FULL BOAT CHARTER

In the case of a full boat charter, if passengers are late due to any reason, the cruise can be shorter and the lost days will not be refunded or exchanged in any way.

4.7.3.DOMESTIC FLIGHTS DELAY OR CANCELLATION

Alikai Charters takes no responsibility for changes to any flight schedule (delay or cancellation) made directly by the passenger or his agent or made by Alikai Charters on behalf of the passenger or his agent.

We recommend our passengers to arrive one day prior to the departure date.

5. TRIP CANCELLATION BY ALIKAI CHARTERS

5.1.FORCE MAJEURE AND UNPREDICTABLE ACTS OF MAN

Alikai Charters reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening, Alikai Charters will advise the agent at the earliest possible date. No refund will be issued in such instance.

5.2.TRIP CANCELLATION BY ALIKAI CHARTER FOR OTHER REASONS

Alikai Charters reserves the right to cancel a trip for other reasons that are unavoidable and will inform the agent/ customer at the earliest possible date. In this case, Alikai Charters will do his best to find an alternative solution for the customer, and, if not possible, refund the cruise payment.

5.3.TRIP CANCELLATION DUE TO REASONS CAUSED BY THE CUSTOMER

Alikai Charters reserves the right to cancel a passenger’s trip if behaviours from the customer is justifiable to do so. Behaviours such as non respect of safety rules on board or underwater, showing lack of respect to other passengers, ignoring diving code of conduct bydisturbing or harassing other divers or wildlife. In such instance Alikai Charters will not refund the payments already made. Claims against Alikai Charters will not be entertained.

5.4.DISABILITY

By confirming a booking, the agent certifies that the passenger does not have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers. Alikai Charters reserves the right to cancel or withdraw any person as a member of the tour at any time in case of improper medical conditions. In such instance Alikai Charters will not refund the payments already made. Alikai Charters assumes no liability.

Alikai Charters is operating in remote locations where access to medicale care can take several days. Mental impairment and physical conditions that would you and the rest of passengers in harm. 

6. CHANGES TO CRUISES PROGRAMM AND PRICES

6.1.CHANGES BEFORE CONCLUSION OF THE CONTRACT

Alikai Charters reserves the right to make alterations and changes to brochure information and the online price list.

The program cruises and rates in the brochures and online can be changed at any time before conclusion of the contract. The date the contract is entered is the date that a booking confirmation is received by Alikai Charters.

6.2.CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED

In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows:

  1. Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation/disembarkation fees, park fees, sales taxes etc.).
  2. Alikai Charters reserves the right to raise the agreed price up to 3 months prior to departure.

6.3.ITINERARY AND SERVICE CHANGES AFTER BOOKING AND BEFORE DEPARTURE

Alikai Charters reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances such as special weather, nature and sea conditions to ensure safety for all onboard persons. Alikai Charters will make every effort to offer equivalent alternatives of a comparable standard. Alikai Charters will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.

6.4.ITINERARY AND SERVICES CHANGES DURING THE CRUISE

Alikai Charters reserves the right, if necessary, to change an itinerary during a trip (i.e. due to weather conditions etc.). The itineraries communicated by Alikai Charters to agent or customers are just for information and can be altered or changed anytime according to the prevailing conditions during the cruise.

7. DAMAGES RESULTING FROM PERSONNAL INJURY, ILLNESS OR DEATH

Damages resulting from illness, personal injuries or death which may be sustained by reason of, or while engaged on, any trip whether due to the ownership, maintenance, use, operation or control of any aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier or  any other conveyance used in carrying out these trips, Alikai Charters assumes no liability due to any cause whatsoever whether caused by failure or delay or other irregularity, acts or omissions occurring during a trip under which the means of transportation or other service provided thereby is offered or supplied by owners, operators or public carriers for and on behalf of Alikai Charters.

Alikai Charters shall not be held responsible for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage.

In case of a medical problem arising during the trip, either on board or on shore, which results in costs for rerouting the boat, evacuation, use of aircraft or repatriation, including the likely other passengers refund for the alteration of the diving cruise, the responsibility for payment of these costs, belongs solely to the passenger.

8. EVACUATIONS AND SCUBA DIVING INSURANCE

It is mandatory that guests have a medical evacuation insurance covering diving activities

9. LOSSES OR DAMAGE OF PERSONAL BELONGINGS

Alikai Charters does not take any responsibility for loss or damage to guests’ personal belongings that are due to Force Majeure causes.

10.MINIMUM DIVE EXPERIENCE REQUESTS

The minimum dive level requested to join the cruise is PADI Advanced Open Water or CMAS level 2, with a minimum of 50 dives at sea. However, divers with a lower level will be able to participate, but with a specific coaching at additional cost. Please consult us for more information.